HEATING not working so the house is bloody freezing.

Margaret calls the Greener Energy folks and the lady says she'll see if she can get an engineer. An hour and a half later there's no return call so Margaret calls again and reads the riot act.

Eventually get a call saying someone will be this afternoon. I started off really believing in this company but my remaining faith is being pushed to the limit now.

I get busy developing the Black Bull website and take a break for lunch and try to clear some space in the office for the new machine before returning to the web development stuff.

Mikey arrives – he's gonna be doing some work for Betty over the next few days – and goes off to start the job.

An engineer from the Greener Energy Group arrive – the same guy who came out and spoke to Margaret pre-install. Seems he's not as friendly this time round...but it's not our problem they either fucked up or supplied a duff component.

I head for a walk up the loch side and when I get back the engineer has figured something out and looks like we should be working soon. We chat through some of the concerns I have about the supply and lack of choice as well as the movement of goalposts incurring more cost for us – he says we'll have to talk to his boss. There's been so much conflicting info/answers that I need to understand the facts here.

Anyway, we get up and running and the engineer heads off. I hit the office and start prepping the new machine setup then go back into the house and make sausage pasta for dinner.

The heating seems to have gone off though. I investigate a little and see that the hot water has been set to 'on' 24/7 when it should, I suspect, only be on and hour or two each day. I change the schedule and the heating starts to come to life.

I'm not convinced the heating should go off when the water's getting heated but at least it's working.